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Employee Development & Training
Service
Essentials™
for Everyone
Re-energize
your staff with these essential skills for excellent
customer service. Six modules comprised of one or
two-hour training segments will give your staff the basic
skills, attitude, and aptitude to delight your internal and
external customers. Service Essentials™ for
Everyone can be completed in one or two days. Topics
include:
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Attitude
of excellent service.
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Identification
of customer needs.
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Thoughtful
body language and words.
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Uncompromising
service at every contact point.
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Conflict
resolution.
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Tips on
exceeding customer expectations.
This dynamic
skill-building program uses DiSC Dimensions of Behavior as a
basis for excellence in internal and external customer
service. Throughout the six essential practices for
great service, participants apply the DiSC model to identify
and meet their customers' needs.
This program
uses research-based assessment profiles and materials
created by Inscape Publishing and can be offered to a
maximum of 30 participants per session (6 modules x 1 to 2
hours/module = 1 to 2 day program).
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Service
Essentials™ for Everyone Trainer's Kit:
$816.00
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Service
Essentials™
for Everyone
Participant Materials:
$150.00/person
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To purchase
training curriculum, please call 734-330-4772 or email
your request.
Facilitation
by Susan McGraw
If you are
interested in having this program delivered by Susan
McGraw, please call
to discuss:
For more
information, email
Susan McGraw or call her at 734-330-4772.
© Inscape
Publishing
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