Employee Development & Training

Service Essentials™ for Managers

Managers set the stage for customer service excellence.  Help your managers create an energizing environment for staff members with Service Essentials™ for Managers.  This comprehensive, two-day program enables managers to build an infrastructure that supports excellent service.  Four half-day training modules include:

• Inspiring people.

• Managing feedback and communication.

• Measuring service.

• Recognizing excellence.

Using Inscape Publishing's Managing Work Expectations & Transforming Attitudes© profile, participants gain the skills they need to dialogue with staff members about their expectations.  

Research shows that just talking about expectations enhances people's job satisfaction and success.  And helping employees become more satisfied and successful goes a long way toward building a positive environment that fosters customer service excellence.

This program uses research-based assessment profiles and materials created by Inscape Publishing and is offered as a two-day session (four half-day modules) for a maximum of 30 participants.

Service Essentials™ for Managers Trainer's Kit: $1,012.50 Facilitator's guide. Participant manual. Essential Practices card. Managing Work Expectations  & Transforming Attitudes profile.

Service Essentials™ for Managers Participant Materials: $196.50/person Participant manual. Essential Practices card. Managing Work Expectations & Transforming Attitudes profile.

To purchase training curriculum, please call 734-330-4772 or email your request. 

Facilitation by Susan McGraw

If you are interested in having this program delivered by Susan McGraw, please call to discuss:

• how this program could be tailored to meet the specific needs of your organization;

• the desired outcomes for group participants; and

• the program costs.  

For more information, email Susan McGraw or call her at 734-330-4772.

© Inscape Publishing