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Employee Development & Training
Personal
Listening©
Good communication is one of the most valued skills in the
workplace. And effective listening is crucial to
communicating productively inside the organization and
meeting the competitive challenges outside the
organization. The Personal Listening© program helps
people become active, purposeful listeners in a wide variety
of situations for more productive communication.
Discover
the Impact of Five Listening Approaches
It's estimated
that people screen out or change the intended purpose of
what they hear in over 70% of all communications. The
biggest factor contributing to such miscommunications is our
listening approach. Behavioral research shows that
people listen with a preferred listening approach. The
Personal Listening program describes five listening
approaches:
Appreciative:
Listens in a relaxed manner, seeking enjoyment,
entertainment, or inspiration.
Empathic: Listens
without judging, is supportive of the speaker, and learns
from the experiences of others.
Comprehensive:
Listens to organize and make sense of information by
understanding relationships among ideas.
Discerning:
Listens to get complete information, understand the main
message, and determine important details.
Evaluative:
Listens in order to make a decision based on information provided
and may accept or reject message based on personal
beliefs.
Match
Listening Approaches to Communication Needs
The Personal
Listening© program helps people in your organization:
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Discover
their natural approach to listening.
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Capitalize on their listening strengths.
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Learn how different listening approaches impact listening
effectiveness.
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Improve their ability to understand the purpose of different
communications.
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Use listening approaches appropriate to the situation.
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Overcome listening barriers and reduce conflict.
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Enhance individual and team performance.
This program uses research-based assessment profiles and
materials created by Inscape Publishing and can be offered
in a half-day or full-day session for a maximum of 30
participants.
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Personal
Listening©
Facilitator's Kit:
$544.95
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Facilitator's
sourcebook to learn how to administer and interpret the
assessment tool for best results.
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Scripted
seminars, applications, and individual and group
activities for impactful learning.
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Reproducible
participant materials.
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CD-ROM with PowerPoint presentation materials.
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Personal
Listening©
Participant Materials:
$15.50/person
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To purchase training curriculum, please call 734-330-4772
or email your
request.
Facilitation
by Susan McGraw
If you are
interested in having this program delivered by Susan
McGraw, please call
to discuss:
For more
information, email
Susan McGraw or call her at 734-330-4772.
© Inscape
Publishing
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