Employee Development & Training

Professional Service Works!©


This skill building program uses DiSC Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers.  Through video examples, individual exercises, and small group activities, this complete 15-hour program is structured in five 3-hour modules that cover the following key areas:

• Identifying and understanding employees' own DiSC behavior using the Personal Profile System 2800 series.

• Understanding and adapting to the customer's behavior.

• Increasing professionalism through better attitudes and teamwork.

• Managing special service situations and problems.

• Negotiating conflicts.

This program uses research-based assessment profiles and materials created by Inscape Publishing and can be offered to a maximum of 30 participants per session (5 modules x 3 hours/module).  

Professional Service Works!© Trainer's Kit:  $995.00

• Facilitator's manual including scripted seminars, applications, and individual and group activities for impactful learning.

• Training video.

• One Personal Profile System© 2800 series

Professional Service Works!© Participant Materials:  $95.00/person

• Participant manual

• Personal Profile System© 2800 series

To purchase training curriculum, please call 734-330-4772 or email your request. 

Facilitation by Susan McGraw

If you are interested in having this program delivered by Susan McGraw, please call to discuss:

• how this program could be tailored to meet the specific needs of your organization;

• the desired outcomes for group participants; and

• the program costs.  

For more information, email Susan McGraw or call her at 734-330-4772.

© Inscape Publishing